Refund & Cancellation Policy

Salentra is currently billed by invoice. There is no automated or card billing in the product, so nothing renews or charges automatically: every billing period is a separate invoice from MTechora.

Invoices and payment

• Each invoice states the plan, the billing period it covers, the amount, applicable taxes and the due date.
• Pay by the due date using a payment method named on the invoice. Please do not send card or bank details by email or in the app.
• Your account is active for the billing period you have paid for. Before a period ends we will send the next invoice.
• If an invoice is unpaid after its due date, we will contact the account owner; access may be suspended until it is settled. Suspension does not delete any data.

Cancelling

• The account owner can cancel at any time by emailing info@mtechora.com from the owner's address, stating the business name.
• We confirm cancellation in writing. The account stays usable until the end of the period already paid for, and no further invoices are issued.
• Before the account closes you can export your reports (CSV, Excel, PDF), and you may request a copy of your data.

Refunds

We handle refund requests case by case and fairly. In particular:

• If you were invoiced or charged in error, or charged twice, we refund the incorrect amount.
• If the service was unavailable or did not work as described for a significant part of a paid period, contact us and we will consider a refund or credit for the affected period.
• For cancellation part-way through a period, contact us: we will tell you in writing whether any unused portion is refundable or creditable.
• Nothing in this policy limits any right to a refund you have under applicable consumer or business law.

Approved refunds are returned through the method you paid with, or another method agreed with you in writing. We will confirm the amount and timing when we approve it.

How to ask

Email info@mtechora.com with the business name, the invoice reference, and what happened. We reply by email and keep a record of the outcome.

This policy concerns your Salentra subscription. Refunds you give your own shoppers are recorded in Salentraunder Returns and follow your own store policy.