Support

Salentra support is provided by MTechora by email: info@mtechora.com. Please write from the email address you use to sign in, so we can confirm the request comes from your business.

What to include

• Your business name and location.
• What you were doing, what you expected, and what happened instead.
• The time it happened, and a receipt number or on-screen reference code if one was shown.
• A screenshot helps — but never include passwords, card numbers or bank details.

Account and access

• Forgotten password: use Forgot your password? on the sign-in page. We never ask for your password.
• A new staff member: your owner or admin invites them from Settings → Staff; they set their own password from the email.
• Someone left: your owner or admin deactivates their account in Settings. It stops working immediately.
• Locked out as owner: email us from the owner's address and we will help verify and restore access.

Billing and invoices

Questions about an invoice, a payment, renewal or cancellation: email us with the invoice reference. See the Refund & Cancellation Policy.

Technical help

For anything not working as expected — the till, stock, returns, reports or exports — email us with the details above. If the whole service seems unavailable, please tell us the time and what you saw.

Security and privacy

To report a suspected security problem or unauthorised access, or to make a privacy request, email info@mtechora.com with “Security” or “Privacy” in the subject. Please do not test the security of other businesses' accounts.